Frequently Asked Questions

Got a Question? Here's The Answer!

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1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all un-used items within 30 days of the purchase date. Buyers are responsible for return shipping & a refund will be issued once our team has receive your return. Contact us to initiate a return. *returns will not be accepted if products have been used*.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

How Do I Install?

It is generally recommeneded to get a shop to install your vinyl film. However, if you are a DIY type of person, then there are some useful videos that you can reference to learn how to install throughout youtube. There are many different and great techniques that you can learn and we recommend trying your first wrap on the hood, roof or another less contoured section of your car.

 

 

 

 

2. Product Questions

How much Vinyl should I order to wrap my car?

 

General Sizing For Full Body Wrap:

  • Compact cars: 17-19 yards
  • Mid-size cars: 20-22 yards 
  • Full-size cars, small SUVs, and small vans: 22-26 yards
  • Coupes and small passenger cars: 15 yards 
  • Standard sedans and large coupes: 17 yards
  • SUVs and large luxury sedans: 17-25 yards
  • Trucks, trailers, and vans: 17-34 yards

General Sizing For Popular Car Parts:

  • Mirrors: 1 yard (our vinyl comes on 60" rolls so it will accomodate for errors)
  • Spoiler: 1-2 yards depending on your spoiler size

***All other sizing should be done by measuring your vehicle and accomodating extra material for shrinkage and potential errors during install.***

 

Here are some tips for wrapping a car: 

  • Account for extra material to cover errors and complex areas. 
  • If you use a chrome car wrap, add an extra 5 yards. 
  • Leave 3-4 additional yards for future repairs. 
  • If you are a beginning installer, get an extra 3 yards of material

Will my vinyl fade?

Yes, vinyl wraps can fade over time, primarily due to exposure to sunlight and UV rays. The more a vehicle is exposed to direct sunlight, especially on horizontal surfaces like the hood and roof, the faster the colors may fade. High-quality vinyl from brands like 3M or Avery Dennison is designed to resist UV damage better, but fading is still possible over the course of several years.

 

Climate and environmental conditions also play a role in how fast a vinyl wrap fades. Harsh weather, pollution, and salty air can accelerate fading, especially if the vehicle isn’t cleaned regularly. Proper maintenance, such as washing with vinyl-safe cleaners and parking in shaded areas, can help slow down the fading process and keep the wrap looking fresh for longer.

 

To extend the lifespan of your wrap and reduce fading, it's recommended to protect the vehicle from prolonged sun exposure by parking in the shade or using a cover when possible. Applying UV protection coatings specifically for vinyl can also help prevent fading, ensuring your wrap lasts closer to its expected lifespan of 5 to 7 years or more.

How do I was my vinyl wrapped parts?

1. Hand Wash is Preferred

  • Always opt for hand washing instead of automatic car washes, especially those with brushes. Brushes can scratch or lift the vinyl. Touchless automatic washes can be an alternative if hand washing is not possible.

2. Use a Gentle Car Wash Soap

  • Choose a soap that is specifically formulated for cars, ideally one that is gentle and free from harsh chemicals or abrasives. Avoid products that contain wax, petroleum, or solvents, which can damage the vinyl.

3. Use a Microfiber Cloth or Sponge

  • Use a soft microfiber cloth or sponge to gently wash the surface. Avoid using rough materials that could scratch the wrap.

 

4. Avoid High-Pressure Water

  • While rinsing, use a low-pressure hose or gentle spray setting. High-pressure water can lift the edges of the wrap, causing it to peel.

5. Drying

  • After rinsing, dry the car with a clean microfiber towel to avoid water spots. Pat dry instead of wiping to avoid scratching the surface.

 

6. Avoid Waxing or Polishing

  • Most wraps do not require waxing or polishing and doing so can damage the finish, especially on matte or textured wraps.

7. For Matte and Satin Wraps

  • Avoid products that add gloss or shine if you have a matte or satin wrap. Use special cleaners designed for matte finishes to maintain the look.

How long will my vinyl film last?

This really depends on the product and depending on your level of care for the material and weather conditions you are in. Most wrap manufacturers state that their wrap material will last for 5-7 years or longer. This includes 3M, Avery & Hexis.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

No, we do not offer installment payments at this time.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

After placing your order, you can expect to see your items shipped within 72 hours (3 business days). Some products are custom ordered and this is why it may take up to 3 business days.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders over $350

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing info@azuravinyl.com.

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at info@azuravinyl.com.

Do you have a physical address?

We do not have a retail address. We are strictly online.